Shipping policy

Shipping Policy

Last Updated: April 01, 2026

Thank you for choosing Hairsutr. We strive to process and deliver every order safely and efficiently. Please read our Shipping Policy carefully before placing your order.

By placing an order with Hairsutr, you agree to the shipping terms outlined below.

Order Processing

All orders are subject to product availability and payment verification.

Most orders are processed and dispatched within 3 business days from the date the order is placed, provided no major customization or special requests are required.

Orders are processed Monday through Saturday, excluding public holidays.

Orders placed on Sundays or public holidays will be processed on the next working day.

Customized Products

Certain Hairsutr products may require customization, including but not limited to:

  • Hair colour matching

  • Hair cutting or trimming

  • Hair styling

  • Curl or texture modifications

  • Density adjustments

  • Cap modifications

  • Lace trimming

  • Medical wig customization

  • Any other customer-requested alterations

Customized orders require additional processing time depending on the level of customization.

Our customer support team will inform you if your order requires additional preparation time.

Please note that customized products cannot be cancelled once processing has begun.

Dispatch Timeline

Estimated dispatch times are:

Product Type Estimated Dispatch
Standard Products Within 3 Business Days
Minor Customization 3–7 Business Days
Major Customization / Made-to-Order Products 7–21 Business Days (depending on the customization required)

These timelines are estimates and may vary during festivals, high-demand periods, promotional events, or unforeseen circumstances.

Shipping Partners

Hairsutr ships orders using reputed courier partners to ensure safe and timely delivery.

Courier partners may include:

  • Blue Dart

  • Delhivery

  • DTDC

  • DHL

  • FedEx

  • India Post

  • Other logistics partners as deemed appropriate.

Courier selection is solely at Hairsutr's discretion.

Delivery Time

After dispatch, estimated delivery timelines are:

Within India

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

International Orders

International delivery generally takes 5–15 Business Days, depending on the destination country, customs clearance, and local courier services.

Delivery timelines are estimates only and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Free shipping promotions, if available, apply only under the conditions specified at the time of purchase.

Import duties, customs charges, VAT, GST, local taxes, brokerage fees, or any government-imposed charges applicable to international shipments are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive:

  • Shipment Confirmation

  • Tracking Number

  • Courier Partner Details

via Email, SMS or WhatsApp (where applicable).

Tracking updates depend on the courier partner and may take up to 24 hours to become active.

Delivery Attempts

Courier companies generally make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable

  • Refusal to accept delivery

the shipment may be returned to Hairsutr.

Any re-shipping charges will be borne by the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name

  • Shipping Address

  • Landmark

  • PIN Code / ZIP Code

  • Phone Number

  • Email Address

Hairsutr is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Order Delays

Although we strive to dispatch and deliver orders within the estimated timelines, delays may occur due to:

  • Natural disasters

  • Extreme weather conditions

  • Political unrest

  • Public holidays

  • Courier disruptions

  • Customs inspections

  • Government restrictions

  • Force majeure events

  • High order volumes during sales or festive periods

Such delays are beyond Hairsutr's control and do not qualify for order cancellation, refunds, compensation, or damages.

Lost or Damaged Shipments

If your package arrives damaged, appears tampered with, or is missing items, please:

  • Record an unboxing video before opening the package (strongly recommended).

  • Contact us within 48 hours of delivery.

  • Share clear photographs and your order number.

If a shipment is confirmed as lost in transit by the courier partner, Hairsutr will investigate the matter and provide an appropriate resolution.

Refused Deliveries

If a customer refuses to accept a shipment without prior approval from Hairsutr:

  • The order may be treated as a cancelled shipment.

  • Original shipping charges, return shipping charges, COD charges (if applicable), and other associated costs may be deducted before any eligible store credit is issued.

Repeated refusal of deliveries may result in future orders being declined.

Cash on Delivery (COD) Orders

Cash on Delivery is available only in eligible locations.

Customers selecting COD are requested to ensure someone is available to receive and pay for the order.

Repeated refusal of COD orders may result in the customer becoming ineligible for future COD purchases.

International Orders

International customers are responsible for:

  • Import duties

  • Customs clearance charges

  • VAT or GST

  • Local taxes

  • Brokerage charges

  • Any additional government fees

Hairsutr has no control over customs processing times or charges.

International shipments may experience delays due to customs clearance.

Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled.

Customized, personalized, Comfort (Medical) Wig, and Premium Wig orders cannot be cancelled once production or customization has begun.

Shipping Address

Please ensure your shipping details are accurate.

If you need to modify your shipping address, contact us immediately after placing your order. Address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Contact Us

If you have any questions regarding shipping, please contact us:

Hairsutr

📍 First Floor, The Spires,
Aundh–Baner Link Road,
Behind Medipoint Hospital,
Pune – 411007, Maharashtra, India.

📧 Email: support@hairsutr.com

📞 Phone / WhatsApp: +91 85300 98100

🌐 Website: https://hairsutr.com/