At Hairsutr we ensure all our products are treated with utmost care so that our clients always receive the best. However, if you are not satisfied with the product please contact our client servicing person and we would be happy to assist you with the issue. We do not offer refunds on our products, but would be glad to offer you an exchange.
Terms and Conditions
- All returns (if at all) should be notified to Hairsutr International via e-mail within 7 days, from the date of delivery.
- The product you wish to return (if at all) must be unworn, unwashed, uncut and in its original packed condition.
- Merchandise that is damaged due to the buyer's negligence or merchandise with tags removed cannot be accepted at all.
- Upon verification that the returned product is undamaged and unused and labels not removed, the replacement would be honoured by way stock
| Hairsutr Products | Duration |
|---|---|
| Bulk Hair | 1-2 Weeks |
| Lightened Hair | 2-3 Weeks |
| International Colours | 6 Weeks |
| Enhanced Textures | 2-3 Weeks |
| Wefts | 2-3 Weeks |
| Clip Ons | 2-3 Weeks |
| Tips | 2-3 Weeks |
| Closures | 4-6 Weeks |
| Wigs | 8 Weeks |
All orders (especially custom made products) the processing of the order will be done only after receipt of 100% payment in advance.
What Makes us Different
| Point | Explanation | Quality Check | |
|---|---|---|---|
| Use of Remy Hair | Remy hair refers to human hair where the cuticles are intact and aligned in one direction, providing a natural look and feel. Non-Remy hair, on the other hand, may have cuticles facing different directions as it is often collected from households where shedding occurs. | Check for color and texture consistency; Non-Remy hair may have grey or henna-colored strands mixed in, or appear jet black due to chemical treatments as it may tangle if not properly processed. |  |
| In-house Developed Processing Techniques for Natural Health and Shine | Hairsutr hair is processed with its in-house developed techniques to enhance its natural attributes such as health, shine, and softness while keeping the cuticles closed. Avoiding acid washes or temporary treatments ensures long-lasting results, preventing an unnatural soft appearance. We customize products based on Indian requirements and offer on-call custom-made products. | Check for consistency in shine, softness, and healthiness; Acid washes or temporary treatments may result in unnaturally soft hair that loses its shine and health over time. |  |
| Advanced Weaving Techniques for Realistic Wigs and Toupees | Our weaving techniques for wigs and toupees are advanced, making the products look extremely real. | Examine the products closely for a natural appearance and realistic texture; Our weaving techniques ensure that wigs and toupees blend seamlessly with natural hair and scalp. | |
| Matching Skin Base Colors to Indian Skin Tones | The color of skin bases is chosen to match Indian skin tones, ensuring a natural look. | Compare the skin base color to Indian skin tones; Skin bases should blend seamlessly with the wearer's skin, enhancing the natural appearance of the hairpiece. |  |
| Avoiding Mixing of Different Hair Lengths | Ensuring uniformity in hair length by avoiding the mixing of shorter and longer strands. | Bend a strand of hair and observe if many shorter hairs stand out; This indicates mixing of different lengths. |  |
| Ethical Sourcing from South Indian Temples | Hair is ethically sourced from South Indian temples where women donate their hair as part of religious rituals. This hair is considered high quality due to its thickness, virgin state, and natural health from oiling practices. We provide certificates verifying our hair as genuine Remy. | Verify sourcing practices to ensure ethical standards are met; South Indian temple hair is typically thicker, virgin, and untreated, with no signs of coloring or damage. |
These quality checks and customization options ensure that the hair used by our brand meets the highest standards of quality, authenticity, and suitability for Indian customers